Refund policy

Refund, cancellation and withdrawal policy

Last updated: 27 August 2026. Applies to every purchase made on ceramicaemprendedor.com and on any of our country storefronts.

1. Who is selling

The products on this site are sold by Digital Knowledge LLC, a Limited Liability Company registered in the State of Florida, United States, registration number L26000404408, EIN 42-4261255, with its business address at 1006 Bay Dr, Apt 328, Miami Beach, FL 33141, United States, trading under the brand Cerámica Emprendedor. Contact: Ceramicanegocio@gmail.com · WhatsApp +54 3434 52-5836.

2. What we sell

We sell downloadable digital content only: printable PDF templates and ceramics manuals. We do not sell, manufacture or ship physical goods. Delivery is by email immediately after payment is confirmed. There are no subscriptions, no auto-renewing memberships, no free trials that convert into charges and no recurring billing of any kind: every charge is a one-time payment authorised by the customer before purchase.

3. 15-day commercial guarantee

We offer, voluntarily and in addition to the rights the law grants you, a satisfaction guarantee of at least 15 calendar days from the date of purchase, applicable to all our products. Some carry longer: the Ceramic Glaze Bible is covered for 30 days. The applicable term is always the one stated on the product page, and is never shorter than 15 days.

Within that period we refund 100% of the amount paid, with no need to justify the reason, no questionnaires and no conditions. We do not require the customer to delete, destroy or return the downloaded files.

This commercial guarantee does not replace or limit the statutory right of withdrawal or cancellation available to the customer under the law of their country of residence, described in section 5.

4. How to request a refund

  1. Write to Ceramicanegocio@gmail.com, or message +54 3434 52-5836 on WhatsApp, within 15 days of purchase.
  2. Include the email address used at checkout, the product name and the payment date. We ask for nothing else: no forms, no reasons, no evidence.
  3. We acknowledge the request within 24 business hours.
  4. We process the refund within 24 to 48 hours, to the original payment method, at no cost to the customer.
  5. The time it then takes to appear in the customer's account depends on their bank or card issuer and may take additional days. That delay is outside our control.

A refund entails termination of access to the product. We charge no handling fee, penalty or commission for cancelling.

5. Statutory right of withdrawal

Independently of our commercial guarantee, each country's law grants its own cancellation period. Our 15-day window meets or exceeds the statutory period in every jurisdiction we sell to, so claiming through our guarantee is always at least as favourable to the customer:

  • European Union and EEA (Spain, Italy, France, Netherlands, Portugal, Germany, Austria, Greece, Finland, Poland, Czechia, Sweden, Norway): 14 calendar days of withdrawal (Directive 2011/83/EU and national implementing laws).
  • United Kingdom: 14 days (Consumer Contracts Regulations 2013).
  • Israel: 14 days (Consumer Protection Law 5741-1981).
  • Argentina: 10 calendar days (Law 24,240, art. 34).
  • Chile: 10 days (Law 19,496, art. 3 bis).
  • Mexico: 5 business days (LFPC, art. 56).
  • Colombia: 5 business days (Law 1480, art. 47).
  • Uruguay: 5 days (Law 17,250, art. 16).
  • Taiwan: 7 days (Consumer Protection Act, art. 19).
  • South Africa: 7 days (ECTA, s. 44).
  • United States, Canada, Japan, Australia and New Zealand: no general cooling-off period applies to digital content; our 15-day guarantee governs, and in Australia and New Zealand the non-excludable consumer guarantees of the Australian Consumer Law and the Consumer Guarantees Act apply in addition.

Digital content and immediate download. EU law (art. 16(m) of Directive 2011/83/EU) and its UK equivalent allow the right of withdrawal to be lost where performance has begun with the consumer's prior express consent and acknowledgement that the right is thereby lost. We do not invoke that exception to deny refunds: within 15 days we refund regardless of whether the files were downloaded.

To exercise the statutory right, an unequivocal statement by email to Ceramicanegocio@gmail.com is sufficient. No form is required.

6. Cancellations

There is nothing to cancel. None of our products is a subscription: we create no recurring charges, we do not store cards for future billing, there are no auto-renewing memberships and no free trials that convert into a charge. Each purchase is a single, independent one-time payment.

7. Physical product returns

Not applicable. Digital Knowledge LLC does not sell physical goods, so there are no merchandise returns, reverse logistics, return shipping fees or associated costs.

8. Delivery problems

If the email with the files has not arrived, check your spam folder and write to us: we resend the files manually. If a technical fault prevents delivery, we resolve it within 24 business hours of being notified. A delivery problem never forfeits the right to a refund: the 15-day period runs from the moment the customer actually receives access.

9. Abuse of the guarantee

We may decline a refund request where abuse of the guarantee system is detected — for example, repeated purchases of the same product with systematic refund requests, or redistribution of the content to third parties. In such cases we notify the customer in writing, with our reasoning and the evidence relied upon. This clause does not apply to consumers exercising a statutory right of withdrawal in good faith.

10. Before opening a dispute with your bank

If you do not recognise a charge, or you are unhappy with a purchase, please contact us first. We identify the transaction within minutes and, where applicable, refund you directly — far faster than a chargeback. Reach us at Ceramicanegocio@gmail.com or on WhatsApp +54 3434 52-5836, Monday to Friday, 9:00 AM to 6:00 PM (GMT-3), with a first response in under 24 business hours.

11. Complaints and dispute resolution

Consumers resident in the European Union may bring complaints before the consumer authorities of their country. Nothing in this policy limits a consumer's right to approach consumer protection bodies or the competent courts of their place of residence.