Política de envío
Delivery and shipping policy
Last updated: 27 August 2026.
1. We do not ship physical goods
Digital Knowledge LLC sells downloadable digital products exclusively. We do not manufacture, stock or ship any physical item. Accordingly there are no shipping costs, transit times, carriers, tracking numbers, customs procedures, import duties or merchandise returns. Shipping cost is always US$0 and no postal address is requested for delivery.
2. How and when delivery happens
- Method: email to the address the customer provides at checkout, containing the download links for every file included in the purchase.
- Time: immediate. The email is sent as soon as payment is confirmed.
- Format: downloadable PDF files. No paid software is required.
- Access: permanent. We resend the links on request as many times as needed, for as long as the product exists.
- Guaranteed maximum: if a technical issue prevents delivery, we resolve it within 24 business hours of the customer's report.
3. If the email has not arrived
Check your spam or junk folder and write to Ceramicanegocio@gmail.com or message +54 3434 52-5836 on WhatsApp: we resend the files manually. It is the customer's responsibility to provide a valid email address at checkout; if it was entered incorrectly, write to us and we correct it at no cost.
A delivery problem never forfeits the right to a refund: the 15-day guarantee period runs from the moment the customer actually receives access.
4. Technical requirements
- An internet connection and a device with a web browser.
- A PDF reader for the manuals and template sheets.
- A printer and paper to print the templates. They are laid out for A4 and US Letter and must be printed at 100% scale (not "fit to page"), otherwise the measurements are no longer exact.
- A valid email address — it is the channel through which everything is delivered.
The purchase does not include clay, tools, a kiln or any physical material or equipment.
